Terms & Conditions

Quest Safety Products’ Terms & Conditions

 

Shipping: We ship F.O.B. from our warehouse location, with the exception of factory drop shipments and via the carrier of our choice. All shipping charges will be prepaid and added to the invoice. Items temporarily back-ordered are shipped immediately upon arrival in our warehouse unless noted differently on customer purchase order (i.e. must ship complete.)   We do not ship to P.O. boxes. Please be sure to provide the actual street address for delivery in ship-to address. Orders submitted with P.O. Box for shipping will not be processed.

 

Orders/Order Tracking: Please email our Customer Service Department at SafetyCSR@Questsafety.com or call us at (317) 594-4500.

 

Damage/Shortage Claims: Buyer should inspect all orders/items for shipping damage or shortage. If damage has occurred, please note the damage on the delivery receipt and notify our customer service department immediately. Damages not reported within 24 hours of receipt will not be honored.

 

Product Prices: Due to market fluctuations, prices are subject to change without notice. Prices will be confirmed at the time of order. All quotes are valid for up to 30 days.

 

Sales Tax: We are required by law to add applicable sales tax to all orders. If you are tax exempt, please submit your tax exemption certificate at point of order by emailing SafetyCSR@Questsafety.com.

 

Returns: Items must be returned within 30 days of receipt. Please call, fax or write our customer service department for a Return Authorization Number and shipping instructions prior to return. Items returned without proper authorization, may result in credit not being given.  Special order items, Custom ordered items, and Custom imprinted products are nonreturnable. Shipping charges should be prepaid unless otherwise arranged in advance. No COD’s accepted. All merchandise must be carefully packed and is subject to a restock charge. All product must be undamaged, returned in the original undamaged box/container and must be certified to be uncontaminated prior to delivery back to Quest. A 15% minimum Restocking Fee applies to all customer returns.

 

Limited Warranty: All products bought from Quest have been manufactured by other parties. These products may be warranted by their respective manufacturer against defects in workmanship and materials that arise during normal use. There may be a limited term to any of these manufacturers’ warranties, and these warranties may be invalidated by any misuse of the products. The manufacturers have provided all statistical information. These statistics are reproduced solely for the Buyer’s information and convenience. This does not represent these statistics as being accurate. Determining the adequacy of any product for any intended purpose is the sole responsibility of the Buyer. In making that determination, the Buyer has not relied upon any warranty or representation made by our company. We do not recognize the authority of any agent, employee or representative of our company to bind us to any representation, affirmation of fact or warranty, expressed or implied. No warranty shall be created by any statement made by Quest for the advertisement or promotion of any product.

By using any services provided by Quest, you agree that in no event will the company, nor any of its  officers, employees, agents, affiliates, licensees and web hosting services be liable for any direct or indirect, incidental, special or consequential damages as a result of  using any of the services available.  Your sole remedy for any breach of these Terms and Conditions, and the company’s liability therefor, shall be limited to and shall not exceed the purchase price paid for the products you have purchased.   You agree to indemnify, defend and hold harmless the company, its officers, employees, agents, affiliates, licensees and web hosting services for any claims, losses, costs, liabilities and expenses (including but not limited to court costs, legal fees, awards or settlements) relating to or arising out of your use of the company’s website, including any breach by you of these Terms and Conditions.

You acknowledge and agree that the company provides its services on an “as is” basis and that the company does not make any warranty, express, implied, limited or other with respect to the services provided.  Specifically, the company does not warrant that our website services will always be available, be uninterrupted, be error free, meet your requirements, or that any defects in the services will be corrected.

FURTHER, OUR COMPANY MAKES NO WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, WORKMANLIKE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED AND EXCLUDED FROM THESE TERMS AND CONDITIONS.